Privacy Policy

Your privacy is important to us. This policy outlines how we collect, use, and protect your information.

1. Information We Collect

SchoolHive is committed to transparency about the data we collect and how we use it. We collect the following types of information:

  • Personal identification information: Full name, email address, phone number, and professional credentials
  • Educational institution details: School name, address, accreditation information, and administrative contacts
  • User account information: Usernames, encrypted passwords, and role-based access permissions
  • Operational data: Class schedules, attendance records, grades, and behavioral notes
  • Usage data: System logs, feature usage statistics, and device information for analytics

2. How We Use Your Information

We process your data only for legitimate educational and operational purposes:

  • To provide, maintain, and improve our educational platform and services
  • To authenticate users and ensure appropriate access controls
  • To communicate important service updates, security alerts, and administrative messages
  • To enable collaboration between teachers, administrators, and parents
  • To generate academic reports and institutional analytics
  • To develop new features and improve existing functionality based on usage patterns
  • To comply with legal obligations and educational regulations

3. Data Protection Measures

We implement industry-standard security measures to protect your information:

  • Encryption: TLS 1.2+ encryption for all data in transit, AES-256 encryption for sensitive data at rest
  • Access controls: Role-based access with minimum necessary permissions and multi-factor authentication options
  • Audit logging: Comprehensive logging of all access to sensitive data
  • Security testing: Regular penetration testing and vulnerability assessments by third-party experts
  • Data minimization: We only collect data necessary for educational purposes
  • Employee training: Strict confidentiality agreements and security training for all staff

4. Third-Party Services

We carefully vet all third-party service providers and maintain data processing agreements that meet our security standards. These services include:

  • Cloud infrastructure providers for hosting services
  • Analytics services to understand platform usage patterns
  • Payment processors for subscription management
  • Communication tools for notifications and alerts

We never sell student data to third parties for marketing or advertising purposes.

5. Your Data Rights

In accordance with applicable privacy laws, you have the following rights regarding your personal data:

  • Access: Request a copy of all personal data we maintain about you
  • Correction: Request updates to inaccurate or incomplete information
  • Deletion: Request erasure of personal data under certain conditions
  • Restriction: Request limitation of processing in specific circumstances
  • Portability: Receive your data in a structured, commonly used format
  • Objection: Object to certain types of processing activities

To exercise these rights, please contact our Data Protection Officer at the address below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain secure user sessions and prevent unauthorized access
  • Remember user preferences and settings
  • Analyze aggregate usage patterns to improve our services
  • Support single sign-on functionality where implemented

You can manage cookie preferences through your browser settings, though some features may not function properly without essential cookies.

7. Children's Privacy

In compliance with COPPA and other regulations:

  • We require schools to obtain necessary consents for student data
  • We never knowingly collect personal information from children under 13 without proper authorization
  • Student accounts are created and managed by authorized school personnel
  • We provide special protections for student data as required by law

8. Policy Updates

We may periodically update this policy to reflect:

  • Changes in our data practices
  • New legal or regulatory requirements
  • Enhancements to our security measures

We will notify users of significant changes through email and platform announcements. The "Last Updated" date at the top of this policy indicates when revisions were made.

9. Contact Information

For privacy-related inquiries or to exercise your data rights, please contact:

Data Protection Officer
SchoolHive Technologies Inc.
privacy@schoolhive.net
256 Entebbe
Kampala
Uganda

For urgent matters, please call: +1 (800) 555-EDU